1. Introduction & Our Commitment
Welcome to DurgBhumi Resort ("we," "our," or "resort"), located at Gate no. 27 Bhatti waghdara, Velhe, Near Gunjavani Dam gate, Pune - 412115, Maharashtra. This Privacy Policy outlines how we collect, handle, protect, and process the personal information of guests visiting our website (https://bizdirectory.shop) and staying at our Sahyadri luxury retreat.
By accessing our website, reserving accommodations, submitting inquiries, or communicating with our reservations team, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To deliver an exceptional, seamless hospitality experience and comply with statutory hospitality regulations in Maharashtra, we may collect the following details:
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Personal Identification: Full Name, Email Address, Contact Phone Number, and Residential Postal Address.
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Statutory Verification: Government-issued Photo Identification (Aadhaar Card, Passport, Voter ID, or Driver's License) as mandated by local tourism and law enforcement authorities during check-in.
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Booking Details: Stay dates (Check-in 02:00 PM, Check-out 12:00 PM), suite preferences, guest count (adults and children), special dietary requests, and event requirements.
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Payment & Transaction Information: Transaction references, payment gateway status, and billing details. Note: We never store your full credit card numbers, debit card PINs, or CVV codes on our servers.
3. How We Use Your Information
The information we collect is utilized strictly for genuine hospitality services:
- Confirming and managing room reservations, dining vouchers, and custom trek itineraries.
- Sending official booking confirmation vouchers, invoices, and stay guidelines via Email and WhatsApp.
- Fulfilling legal requirements under the Maharashtra Tourism and Police Guest Registry norms.
- Assisting guests via our concierge and auto-reply virtual assistant for seamless inquiries.
- Improving our guest facilities, website navigation, and service quality based on genuine feedback.
4. Anti-Fraud & Payment Security Guarantee
We prioritize guest safety and financial security. All online transactions are processed through authenticated, 256-bit SSL encrypted payment gateways.
Important Direct Booking Guarantee: DurgBhumi Resort never requests payments into personal UPI IDs or unverified individual savings accounts. Official payments must be conducted through our verified website booking engine or via direct resort accounts provided by our official reservation desk at +91 7020347457.
5. Information Sharing & Disclosure
We do not sell, rent, trade, or monetize your personal data to any third-party marketing agencies.
Your information is only shared under limited, secure circumstances:
- Authorized Service Providers: Trusted payment gateways, SMS/WhatsApp notification services, and cloud hosting providers under confidentiality agreements.
- Legal & Safety Obligations: When strictly mandated by local government authorities, law enforcement agencies, or court orders under Indian jurisdiction.
6. Cookies & Web Analytics
Our website uses standard session cookies to remember your browsing preferences, active reservation sessions, and basic anonymous performance analytics. You have the right to disable cookies in your web browser settings; however, certain interactive booking features may require active session state.
7. Privacy Officer & Inquiries
If you have questions regarding this Privacy Policy, wish to review or update your personal information, or have any security inquiries, please contact our administrative desk:
Phone: +91 7020347457 / +91 7620976927
Email: booking@durgbhumi.com